Privacy Policy
This Privacy Policy explains how MYTIER collects, uses, stores, and protects personal information in connection with our services.
1. Overview
MYTIER values your privacy and handles personal information in accordance with applicable laws and regulations.
This Privacy Policy explains what information we collect, how we use it, how long we keep it, and how we protect it.
2. Information We Collect
We may collect the following categories of personal information:
- Account information: email address, password, and profile details submitted during registration
- Service usage information: IP address, device information, browser type, operating system, cookies, access time, and logs
- Customer support information: name, email, and inquiry details
- Event or campaign information: participation details and related submissions
- Blockchain-related information (if applicable): wallet address and publicly available transaction data
3. Purpose of Collection and Use
We process personal information for the following purposes:
- User registration, account management, and authentication
- Provision, operation, and improvement of services
- Notice delivery, customer support, and dispute handling
- Fraud detection, abuse prevention, and security enhancement
- Event operation and benefit delivery
- Service analytics and experience optimization
- Compliance with legal obligations
4. Retention Period
Personal information is retained only for as long as necessary to fulfill the purposes described in this Policy.
Where retention is required by law, information may be stored for the legally mandated period.
- Contract and withdrawal records: retained according to applicable law
- Payment and product/service supply records: retained according to applicable law
- Complaint and dispute records: retained according to applicable law
- Log and security records: retained for service protection and legal compliance
5. Sharing with Third Parties
We do not sell personal information and do not provide personal information to third parties beyond the scope stated in this Policy.
Exceptions may apply where disclosure is required by law, regulatory request, or legal procedure.
6. Entrusted Processing
We may entrust limited personal information processing to trusted service providers where necessary for service operation.
In such cases, we ensure providers are bound by confidentiality and security obligations.
- Cloud hosting and infrastructure operations
- Customer communication and email delivery
- Analytics and service performance tools
- Security and monitoring services
7. Cookies and Similar Technologies
We use cookies and similar technologies to provide personalized services, analyze traffic, and improve product quality.
You can manage or disable cookies through browser settings; however, some features may be limited if cookies are disabled.
8. International Data Transfer
Due to global infrastructure and service providers, personal information may be processed in jurisdictions outside your country.
When transferring data internationally, we apply safeguards required by applicable data protection laws.
9. Data Deletion
When retention is no longer required, personal information is deleted without undue delay.
Electronic data is securely erased, and printed materials are shredded or otherwise destroyed.
10. Your Rights
Subject to applicable law, you may request access, correction, deletion, restriction, or withdrawal of consent regarding your personal information.
You may submit requests through account settings or by contacting our privacy support channel.
- Right to access personal information
- Right to correct inaccurate information
- Right to request deletion
- Right to request processing restriction
- Right to withdraw consent
11. Children's Privacy
Our services are not intended for children under the age required by applicable law without guardian consent.
If we become aware that prohibited child data has been collected, we will take prompt deletion measures.
12. Security Measures
We implement technical, administrative, and physical safeguards to protect personal information.
- Encryption of sensitive information
- Access control and least-privilege policies
- Regular security updates and monitoring
- Intrusion and abuse detection mechanisms
13. Third-Party Links
Our services may include links to third-party websites or platforms.
This Policy does not apply to third-party services, and we recommend reviewing their privacy policies separately.
14. Privacy Contact
For privacy-related requests or complaints, please contact us:
- Privacy Team: MYTIER
- Email: support@mytier.io
15. Policy Updates
We may update this Privacy Policy to reflect legal, operational, or service changes.
Material changes will be announced in advance through the website or other appropriate channels.
Contact
If you have any privacy-related questions, please contact us by email.
support@mytier.io